Practice Manager (Master of all)
My family moved to Townsville many years ago and after falling in love with the lifestyle, decided to make NQ our permanent home. I completed my education here and started work in the airline industry, before a career shift into healthcare about 10 years ago. Though not having worked in the veterinary industry, I have had experience in medical and dental practice management. I see many similarities in these fields, as after all, we’re still committed to providing the best possible patient care, except now patients are furry, feathered or four legged.
I love animals and am passionate about their health and their importance in the community. I have seen firsthand how pivotal they are to vulnerable members in our community. Being responsible for a pet is not only enriching, but it also provides health benefits for the owner too! No wonder they become fur babies!
I value customer service, and compassionate and respectful communication. I’m committed to maintaining a strong team culture focused on providing gold standard care with compassion. We love what we do and strive to improve.
Outside of work, we have a hobby farm which is totally self sustained – off the grid 100%. I have a little black toy poodle, Lulu, who is my constant companion.
Jolene is our exceptional receptionist who keeps the clinic running smoothly. She's a born and bred Townsville local too!
Before Vet2UrPet, Jolene was a veterinary nurse for 18.5 years so it's safe to say you're in great hands with her trusty triage knowledge. Her favourite part of the job is developing a relationship with all the beautiful fur-babies and their owners that come through the door.
When Jolene isn't at work, she is busy taking care of her menagerie which consists of 2 two legged children Ellah & Alyssa as well as 2 dogs named Teddy & Dolly, 4 cats named Minty, Soxy, Reggie & Izzy, 4 guinea pigs, 2 birds, a visiting kangaroo & some fish as well. She also has her own pet sitting business which keeps her super busy!
Veterinary Nurse (Certificate II in Animal Studies & Certificate IV in Veterinary Nurse)
Jess joined the Vet2UrPet team at the start of 2021 and she plays such an integral part of keeping the clinic running with being a friendly voice on the end of the phone, to ordering all the important medications & stock to keep the clinic running smoothly.
She has been Vet Nursing since 2016 and loves everything small animals, but most particularly all the kitty cats that come into the clinic for visits, surgeries & hospitalisation.
In her spare time she loves to foster kittens, catch up with friends and family and sightsee our beautiful backyard of tropical North Queensland.
At home Jess has a Labrador cross called Midori & two ginger cats called CC & Ruth. They are too adorable!
Veterinary Nurse (Certificate II Animal Studies & Cert III Companion Animals)
Liz has lived in Townsville since 2020 and she immigrated here from the UK to live with her lovely fiancée, Craig.
She used to work in hospitality but always had a passion for animals and always wanted to care for them.
She has been working as a vet nurse since 2020 and has completed her Certificate II in Animal Studies and Certificate III in Companion Animals. She is currently enrolled and studying her Certificate IV in Veterinary Nursing through ACVN.
She has an amazingly huge love for cats and have 4 cats of my own at home - Whiskey, Archie, Oscar and Ricket. Ricket is extra special as he has a condition called tarsal hyperextention which makes him disabled but super duper cute!
Liz & Craig have also recently adopted a little Cattle Dog cross named Daisy who is currently undergoing heartworm treatment.
We are thrilled to have Liz as a part of our team as her wealth of knowledge about cats and her caring nature for animals and peers is what makes her such an amazing nurse.
Veterinary Nurse (Certificate IV in Veterinary Nursing, Bachelor in Equine Science & currently studying Bachelor of Veterinary Science through JCU.)
Name and nickname: Emily / Em
Where you’re from: Toowoomba
Where you completed your training/are training: Certificate IV Veterinary Nursing (2016 NSW Tafe), Bachelor of Equine Science (2020 UQ Gatton), Bachelor of Veterinary Science (currently studying 1st year JCU Townsville)
How long you’ve been with Vet2UrPet: Since November 2021
Best part of the job: Assisting with complex medical work ups in hospital, also getting to meet everyone’s furbabies in their home.
Most interesting animal you’ve treated: A donkey
What pets you have: A Pomeranian x named Jacob.
Unfortunately we don’t have Em in the clinic all the time due to her busy study schedule at uni but we absolutely love having her as a workmate and team mate on the days she is working! She never fails to give us all a giggle and helping hand
Veterinary Nurse (Certificate IV)
I have worked in the animal industry since 2018, having completed my Certificate IV in Veterinary Nursing in 2020. My main goal is to work with animals, help them feel better so they can live a good life.
I have a huge soft spot for Staffies! I love how happy and affectionate they are. I have my own Staffy... of course! Her name is 'Missi' and she is the reason I pursued this career. In my fur-mily, I also have 'Denis' my Rednose Staffy mix, 'Gingy' the cat, my 2 South American Conures, 'Kiwi' and 'Kiko', and lastly, my Blue Gold Macaw, 'Azul'.
My pets are my Family to me, so my spare time is mostly revolved around them, but when time permits from my animals, I do also enjoy being in the garden, reading and kickboxing.
Staff Questions & Answers
Name & Nickname at work: "Kaylah / Hendo"
Best part of the job: "Getting to know patients and learning their individual personalities"
Favourite animal: "Avian - especially parrots and native birds"
What animal would you never get and why: "Spiders! I'd have almost any animal if I could but spiders scare me!"
What is your hidden talent or hobby: "Muay Thai"
What are the 3 items you would take with you on a deserted island: "Axe, lighter and sunscreen"
Favourite beverage on a Friday afternoon: "Something with alcohol of-course! Lemon Ruski's are nice"
Veterinary Nurse (Certificate IV in Veterinary Nursing & currently studying Bachelor of Veterinary Science through JCU)