Jolene Hansen
Administration Manager
Jolene is our exceptional receptionist who keeps the clinic running smoothly. She's a born and bred Townsville local too!
Before Vet2UrPet, Jolene was a veterinary nurse for 18.5 years so it's safe to say you're in great hands with her trusty triage knowledge. Her favourite part of the job is developing a relationship with all the beautiful fur-babies and their owners that come through the door.
When Jolene isn't at work, she is busy taking care of her menagerie which consists of 2 two legged children Ellah & Alyssa as well as 2 dogs named Teddy & Dolly, 4 cats named Minty, Soxy, Reggie & Izzy, 4 guinea pigs, 2 birds, a visiting kangaroo & some fish as well. She also has her own pet sitting business which keeps her super busy!
Jolene Hansen
Administration Manager
Jolene is our exceptional receptionist who keeps the clinic running smoothly. She's a born and bred Townsville local too!
Before Vet2UrPet, Jolene was a veterinary nurse for 18.5 years so it's safe to say you're in great hands with her trusty triage knowledge. Her favourite part of the job is developing a relationship with all the beautiful fur-babies and their owners that come through the door.
When Jolene isn't at work, she is busy taking care of her menagerie which consists of 2 two legged children Ellah & Alyssa as well as 2 dogs named Teddy & Dolly, 4 cats named Minty, Soxy, Reggie & Izzy, 4 guinea pigs, 2 birds, a visiting kangaroo & some fish as well. She also has her own pet sitting business which keeps her super busy!
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Jessica Burns
Nurse Manager (Certificate II in Animal Studies & Certificate IV in Veterinary Nurse)
Jess joined the Vet2UrPet team at the start of 2021 and she plays such an integral part of keeping the clinic running with being a friendly voice on the end of the phone, to ordering all the important medications & stock to keep the clinic running smoothly.
She has been Vet Nursing since 2016 and loves everything small animals, but most particularly all the kitty cats that come into the clinic for visits, surgeries & hospitalisation. She is also the clinic's newly appointed neonatal expert (Mid-Woof) having done extra education in this exciting field!
In her spare time she loves to foster kittens, catch up with friends and family and sight see our beautiful backyard of tropical North Queensland.
At home Jess has a Labrador cross called Midori & two ginger cats called CC & Ruth. They are too adorable!
Jessica Burns
Nurse Manager
Jess joined the Vet2UrPet team at the start of 2021 and she plays such an integral part of keeping the clinic running with being a friendly voice on the end of the phone, to ordering all the important medications & stock to keep the clinic running smoothly.
She has been Vet Nursing since 2016 and loves everything small animals, but most particularly all the kitty cats that come into the clinic for visits, surgeries & hospitalisation. She is also the clinic's newly appointed neonatal expert (Mid-Woof) having done extra education in this exciting field!
In her spare time she loves to foster kittens, catch up with friends and family and sight see our beautiful backyard of tropical North Queensland.
At home Jess has a Labrador cross called Midori & two ginger cats called CC & Ruth. They are too adorable!
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Ebony
Registered Veterinary Nurse (Cert IV)
Meet the newest member of our team.
Ebony!
Ebony joined us early 2023, as one our Qualified Vet Nurses
We are excited to have her experience and enthusiasm on the team!
Make sure you give Ebony a warm welcome next time you see her!
Staff questionnaire
Name and nickname at work? Eb or Ebs
Best part of the job? Seeing different animal species and learning new things everyday
Favourite animal species? Cows
What animal would you never get and why? Domestic animals – because farm animals are the best
What is your hidden talent or hobby? Reading – I've read 50 books already this year
What are 3 items you would take with you to a desert island? Kindle, matches and first aid kit
Favourite beverage on a Friday afternoon? Cocktails
Ebony
Registered Veterinary Nurse
Meet the newest member of our team.
Ebony!
Ebony joined us early 2023, as one our Qualified Vet Nurses
We are excited to have her experience and enthusiasm on the team!
Make sure you give Ebony a warm welcome next time you see her!
Staff questionnaire
Name and nickname at work? Eb or Ebs
Best part of the job? Seeing different animal species and learning new things everyday
Favourite animal species? Cows
What animal would you never get and why? Domestic animals – because farm animals are the best
What is your hidden talent or hobby? Reading – I've read 50 books already this year
What are 3 items you would take with you to a desert island? Kindle, matches and first aid kit
Favourite beverage on a Friday afternoon? Cocktails
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Emily Thomson
Veterinary Nurse (Certificate IV in Veterinary Nursing, Bachelor in Equine Science & currently studying Bachelor of Veterinary Science through JCU.)
Name and nickname: Emily / Em
Where you’re from: Toowoomba
Where you completed your training/are training: Certificate IV Veterinary Nursing (2016 NSW Tafe), Bachelor of Equine Science (2020 UQ Gatton), Bachelor of Veterinary Science (currently studying 1st year JCU Townsville)
How long you’ve been with Vet2UrPet: Since November 2021
Best part of the job: Assisting with complex medical work ups in hospital, also getting to meet everyone’s furbabies in their home.
Most interesting animal you’ve treated: A donkey
What pets you have: A Pomeranian x named Jacob.
Unfortunately we don’t have Em in the clinic all the time due to her busy study schedule at uni but we absolutely love having her as a workmate and team mate on the days she is working! She never fails to give us all a giggle and helping hand
Emily Thomson
Veterinary Nurse
Name and nickname: Emily / Em
Where you’re from: Toowoomba
Where you completed your training/are training: Certificate IV Veterinary Nursing (2016 NSW Tafe), Bachelor of Equine Science (2020 UQ Gatton), Bachelor of Veterinary Science (currently studying 1st year JCU Townsville)
How long you’ve been with Vet2UrPet: Since November 2021
Best part of the job: Assisting with complex medical work ups in hospital, also getting to meet everyone’s furbabies in their home.
Most interesting animal you’ve treated: A donkey
What pets you have: A Pomeranian x named Jacob.
Unfortunately we don’t have Em in the clinic all the time due to her busy study schedule at uni but we absolutely love having her as a workmate and team mate on the days she is working! She never fails to give us all a giggle and helping hand
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Kaylah
Veterinary Nurse (Certificate IV)
I have worked in the animal industry since 2018, having completed my Certificate IV in Veterinary Nursing in 2020. My main goal is to work with animals, help them feel better so they can live a good life.
I have a huge soft spot for Staffies! I love how happy and affectionate they are. I have my own Staffy... of course! Her name is 'Missi' and she is the reason I pursued this career. In my fur-mily, I also have 'Denis' my Rednose Staffy mix, 'Gingy' the cat, my 2 South American Conures, 'Kiwi' and 'Kiko', and lastly, my Blue Gold Macaw, 'Azul'.
My pets are my Family to me, so my spare time is mostly revolved around them, but when time permits from my animals, I do also enjoy being in the garden, reading and kickboxing.
Staff Questions & Answers
Name & Nickname at work: "Kaylah / Hendo"
Best part of the job: "Getting to know patients and learning their individual personalities"
Favourite animal: "Avian - especially parrots and native birds"
What animal would you never get and why: "Spiders! I'd have almost any animal if I could but spiders scare me!"
What is your hidden talent or hobby: "Muay Thai"
What are the 3 items you would take with you on a deserted island: "Axe, lighter and sunscreen"
Favourite beverage on a Friday afternoon: "Something with alcohol of-course! Lemon Ruski's are nice"
Kaylah
Veterinary Nurse
I have worked in the animal industry since 2018, having completed my Certificate IV in Veterinary Nursing in 2020. My main goal is to work with animals, help them feel better so they can live a good life.
I have a huge soft spot for Staffies! I love how happy and affectionate they are. I have my own Staffy... of course! Her name is 'Missi' and she is the reason I pursued this career. In my fur-mily, I also have 'Denis' my Rednose Staffy mix, 'Gingy' the cat, my 2 South American Conures, 'Kiwi' and 'Kiko', and lastly, my Blue Gold Macaw, 'Azul'.
My pets are my Family to me, so my spare time is mostly revolved around them, but when time permits from my animals, I do also enjoy being in the garden, reading and kickboxing.
Staff Questions & Answers
Name & Nickname at work: "Kaylah / Hendo"
Best part of the job: "Getting to know patients and learning their individual personalities"
Favourite animal: "Avian - especially parrots and native birds"
What animal would you never get and why: "Spiders! I'd have almost any animal if I could but spiders scare me!"
What is your hidden talent or hobby: "Muay Thai"
What are the 3 items you would take with you on a deserted island: "Axe, lighter and sunscreen"
Favourite beverage on a Friday afternoon: "Something with alcohol of-course! Lemon Ruski's are nice"
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Victoria Hicks
Veterinary Nurse (Certificate IV Diploma)
I completed my Diploma in Veterinary Nursing in 2019 in New Zealand and moved to Townsville in late 2020. I never wanted to live in a big city and I love the tropical climate so Townsville has very much become home.
Before my vet nursing diploma, in 2016 I obtained my Certificate in Travel and Tourism, so in 2022, I decided to press pause on vet nursing and pursue some travel goals so I worked as a Travel Agent for 2 years while ticking off some bucket list destinations with my favourites being Japan and South Africa.
Although there is no true cure for the travel bug, I feel as though I have had a good dose of travel experiences and am very happy to be back in the veterinary industry, doing what I love most!
Outside of work I play football (soccer), gym and like to go on walks. I also like to hang out with friends and family on the weekends and of course - travel when I can! At home I have a Miniature Pinscher named Rocky - he's a funny ball of energy, I just don't know where he gets it from...
Victoria Hicks
Veterinary Nurse
I completed my Diploma in Veterinary Nursing in 2019 in New Zealand and moved to Townsville in late 2020. I never wanted to live in a big city and I love the tropical climate so Townsville has very much become home.
Before my vet nursing diploma, in 2016 I obtained my Certificate in Travel and Tourism, so in 2022, I decided to press pause on vet nursing and pursue some travel goals so I worked as a Travel Agent for 2 years while ticking off some bucket list destinations with my favourites being Japan and South Africa.
Although there is no true cure for the travel bug, I feel as though I have had a good dose of travel experiences and am very happy to be back in the veterinary industry, doing what I love most!
Outside of work I play football (soccer), gym and like to go on walks. I also like to hang out with friends and family on the weekends and of course - travel when I can! At home I have a Miniature Pinscher named Rocky - he's a funny ball of energy, I just don't know where he gets it from...
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Jemma
Trainee Veterinary Nurse
Meet JEMMA who is our Vet Nurse in training.
You might be familiar with Jemma on our reception, however, you'll now find her out in the treatment room being hands on with patients.
The whole Vet2urPet team think Jemma is doing a wonderful job learning new skills, assisting the team and tackling her new role.
Jemma
Trainee Veterinary Nurse
Meet JEMMA who is our Vet Nurse in training.
You might be familiar with Jemma on our reception, however, you'll now find her out in the treatment room being hands on with patients.
The whole Vet2urPet team think Jemma is doing a wonderful job learning new skills, assisting the team and tackling her new role.
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Dannielle
Administration
Dannielle has been involved in the Medical and Veterinary industry for the past 10 years in an Administrative role as well as Vet Nursing in Charters Towers. Dannielle completed her Dental Nursing Certificate in Hervey Bay and was the Ward Clerk of the Orthopaedic/Neurology Unit at The Mater Townsville prior to joining our team. Dannielle has an interest in all things outdoors and loves discovering hidden gems in North Qld Region. Discovering waterfalls, new camping spots and enjoying the ocean is how she enjoys her free time. You will generally find Dannielle walking her 3 dogs Ruby, Po & Stella along the Strand with one of her 3 adult children.
Dannielle
Administration
Dannielle has been involved in the Medical and Veterinary industry for the past 10 years in an Administrative role as well as Vet Nursing in Charters Towers. Dannielle completed her Dental Nursing Certificate in Hervey Bay and was the Ward Clerk of the Orthopaedic/Neurology Unit at The Mater Townsville prior to joining our team. Dannielle has an interest in all things outdoors and loves discovering hidden gems in North Qld Region. Discovering waterfalls, new camping spots and enjoying the ocean is how she enjoys her free time. You will generally find Dannielle walking her 3 dogs Ruby, Po & Stella along the Strand with one of her 3 adult children.
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